FAQ's

Hey there! With the high order numbers we are unable to make courtesy phone calls to those who are unable to make it or have forgotten their box. Please write the pick-up date/time in your calendar to ensure you don’t forget your commitment. Please make alternative arrangements if you are unable to pick up your box during the allotted time. As we unfortunately do not have capacity to hold your box much past 6pm, forgotten boxes will continue to be donated to people experiencing food insecurity. We thank you for the donation of your purchase, & your understanding.

Pickup Locations:

Town of Banff

Banff Fenlands Recreation Centre
100 Mt. Norquay Road, Parking Lot
Monday, 4:00 p.m. – 5:30 p.m.

Town of Canmore
Canmore Recreation Centre
1900 8 Avenue, Back Parking Lot
Monday, 4:00 p.m. – 6:00 p.m.

Kananaskis Village
Post Office loop
1 Mt Sparrowhawk Crescent, 
Monday, 5:00 p.m. *subject to change

The Hamlet of Lake Louise
Lake Louise Medical Clinic
200 Hector Road
Monday, 6:00 p.m. –  7:00 p.m.

M.D. of Bighorn
Exshaw Community Centre, Kitchen – north alley door
Monday, 4:30 p.m. – 6:00 p.m.

Mînî Thnî (Morley)
TBD

Please visit https://bowvalleypcn.ca/good-food-box/ to see if an answer to your question exists. If you have any concerns, questions or you require further assistance with your account please email us directly at: info@theorganicbox.ca

or call us at:

877-469-1920

Our Support team is available:

Monday - Wednesday:  9am - 5pm

Thursday - Friday:  9am - 6pm

Saturday & Sunday: Closed