FAQ's

When you purchase a box, please write the pick-up date/time in your
calendar to ensure you don’t forget your commitment. Please make
alternative arrangements if you are unable to pick up your box during the
allotted time. Forgotten boxes are not eligible for a refund. As we do not
have capacity to hold your box past the pickup time-frame, forgotten boxes
will continue to be donated to people experiencing food insecurity. We
thank you for your understanding.

Pickup Locations:

NEW Starting September 18th, 2023
Downtown location: Banff Public Library, back door on Buffalo St, opposite
Central Park. Pick up time is from 4 p.m. to 6 p.m.

Town of Canmore
Canmore Recreation Centre
1900 8 Avenue, Back Parking Lot
Monday, 4:00 p.m. – 6:00 p.m.

Kananaskis
Hi Kananaskis Wilderness Hostel
1 Ribbon Creek Rd, Kananaskis
Monday, 5:30 p.m. to 5:30 p.m. next day.
Open door policy; ring doorbell upon arrival.
After 10 p.m., food can be retrieved from the main fridge.

The Hamlet of Lake Louise
Lake Louise Medical Clinic
200 Hector Road
Monday, 6:00 p.m. –  7:00 p.m.

M.D. of Bighorn
Exshaw Community Centre, Kitchen – north alley door
Monday, 4:30 p.m. – 6:00 p.m.

Please visit https://bowvalleypcn.ca/good-food-box/ to see if an answer to your question exists. If you have any concerns, questions or you require further assistance with your account please email us directly at: info@bowvalleygoodfoodbox.com

or call us at:

877-469-1920

Our Support team is available:

Monday - Wednesday:  9am - 5pm

Thursday - Friday:  9am - 6pm

Saturday & Sunday: Closed